Help Centre
Common reasons a Funds Request is declined
Things to check before you submit, so your request goes through
Most Funds Requests are approved without any issue. When a request is declined, it is usually because of something that can be fixed quickly. Here are the common reasons.
Documents are missing or unclear
If your invoice or delivery note is blurry, cut off, or missing key details, we cannot verify the transaction. Make sure your documents are clear and complete before you upload.
Amounts do not match
If the amount on the invoice does not match what you are requesting, the request may be declined. Check that your numbers add up before you submit.
Not enough available limit
If you already have other Funds Requests running, your available limit may be lower than your total approved limit. Check what you have left before you submit.
The transaction does not match the product
Each product is built for a specific type of transaction. For example, Agri Supplier Financing only works for invoices from approved buyers. If the transaction does not match the product, the request will be declined.
Outstanding overdue amounts
If you have a previous Funds Request that is overdue, new requests may be paused until the overdue amount is settled.
What to do if your request is declined
We will tell you the reason. In most cases, you can fix the issue and resubmit. If you are unsure why your request was declined, contact our team and we will guide you.