Help Centre
Common reasons an Agri Credit Line request is declined
Things to check so your Funds Request goes through
Most Funds Requests for Agri Credit Line are approved without any issue. When a request is declined, it is usually for one of the reasons below. Each one is easy to fix.
The proforma invoice is not clear or complete
If the proforma is blurry, missing the supplier details, or does not show the goods clearly, we cannot verify the purchase. Use a clean copy that shows all the details.
The amount you requested does not match the proforma
If your request is for KES 200,000 but the proforma is for KES 150,000, the request will be flagged. Match the amount to your invoice.
Not enough available limit
If you have other Funds Requests running, your available limit may be lower than your full approved limit. Check what you have left before you submit.
The purchase does not match the product
Agri Credit Line is for buying stock and inputs. Purchases that are not for these purposes will not be approved.
An overdue Funds Request is on your account
If you have a previous Funds Request that is overdue, new requests may be paused until the overdue amount is settled.
What to do next
We will tell you why the request was declined. Most issues can be fixed quickly. Reach out to our team if you are unsure what to do.