Help Centre
Common reasons a Stockist Financing request is declined
Things to check so your Funds Request goes through
Most Funds Requests for Stockist Financing are approved smoothly. When a request is declined, it is usually because of one of the issues below.
The Partner Distributor is not approved
Stockist Financing only works with Partner Distributors we have approved. If you submit an invoice from a supplier who is not an approved Partner, the request will be declined.
The invoice is missing details
Missing Partner details, no invoice number, or unclear amounts can lead to a decline. Check the invoice has all the key details before you upload.
Delivery has not been confirmed
If you do not complete the online delivery confirmation, the request cannot be processed. Confirm delivery once your goods have actually arrived.
Not enough available limit
If you have other Funds Requests still running, your available limit may be lower than your full approved limit. This may also apply per partner. Check what you have left before you submit.
Outstanding overdue amounts
If you have a previous Funds Request that is overdue, new requests may be paused until the overdue amount is settled.
What to do next
We will let you know the reason. Most issues can be fixed and resubmitted. Contact our team if you are unsure how to proceed.