Help Centre
Common reasons an ASF Express request is declined
Things to check so your Funds Request goes through
Most Funds Requests for ASF Express are approved smoothly. When a request is declined, it is usually because of one of the issues below.
The buyer is not approved
ASF Express works with invoices from buyers we have approved. If the invoice is from a buyer who has not been approved, the request will be declined.
The invoice due date is outside the allowed window
The invoice due date must be between 7 and 45 days from the day you submit your Funds Request. If it is shorter or longer, the request will be declined.
The invoice or delivery note is unclear
If the documents are blurry, missing details, or do not match each other, we cannot verify the trade. Use clean, clear documents.
More than one invoice in the same Funds Request
ASF Express works with one invoice per Funds Request. If you upload several invoices in the same request, it will be declined. If you have several invoices to finance, submit a separate Funds Request for each one.
The amount is more than 85% of the invoice
You can request up to 85% of the invoice value. Asking for more than that will lead to a decline.
Not enough available limit
If you have other Funds Requests still running, your available limit may be lower than your full approved limit. Check what you have left before you submit.
What to do next
We will let you know the reason. Most issues can be fixed and resubmitted. Contact our team if you are unsure how to proceed.