Help Centre
Common reasons an Agri Supplier Financing request is declined
Things to check so your Funds Request goes through
Most Funds Requests for Agri Supplier Financing are approved smoothly. When a request is declined, it is usually because of one of the issues below.
The buyer is not approved
Agri Supplier Financing only works with buyers we have approved. If the invoice is from a buyer who has not been approved, the request will be declined.
The invoice is missing details
Missing buyer details, missing due date, no invoice number, or unclear amounts can all lead to a decline. Check your invoice has all the key details before you upload.
The delivery note is missing or unclear
We need proof that the goods were delivered. Make sure the delivery note is clear and matches the invoice.
Multiple invoices with different due dates in one request
If you put several invoices in one Funds Request, they must all have the same due date. Different due dates mean the financing periods would be different, which is not supported in a single request.
The amount is more than 85% of the invoice
You can request up to 85% of the invoice value. Asking for more than that will lead to a decline. Make sure the math works.
Not enough available limit
If you have other Funds Requests still running, your available limit may be lower than your full approved limit. Check your remaining limit before you submit.
What to do next
We will let you know the reason. Most issues can be fixed and resubmitted. Contact our team if you are unsure how to proceed.