Account Manager (AM)

Operations

Field-based across regions, Kenya

The Account Manager is responsible for portfolio health, customer satisfaction, and loan utilization post-disbursement. The role supports KYC verification, documentation readiness before disbursement, and owns the full repayment and churn prevention mandate.

Responsibilities

● Conduct pre-disbursement KYC visits to validate customer and business information. ● Ensure documentation completeness and seamless handover for disbursement. ● Serve as the primary point of contact for client engagement post-disbursement. ● Drive repayment follow-up, arrears management, and collections discipline. ● Prevent churn by maintaining active customer engagement and early risk detection. ● Drive renewals, top-ups, and cross-sell opportunities across Avenews’ products. ● Track utilization, repayment trends, and customer behavior to inform interventions. ● Generate accurate reports on portfolio status, risks, and customer satisfaction.

Requirements

● Bachelor’s degree in Finance, Business, Agribusiness, or related field. ● Minimum 2 years’ experience in account management, credit operations, or SME financing. ● Strong understanding of credit processes and CBK regulatory expectations. ● Proven track record in relationship management and collections. ● Excellent communication, negotiation, and analytical skills.